Customer Service Representative (Non-Voice) - Bali, Indonesia

Join Asticom as a Non-Voice Customer Service Representative in the vibrant heart of Bali! This is a unique opportunity to grow your career in the customer service industry, regardless of your educational background. We value your passion for delivering exceptional service and your ability to connect with our customers. In this role, you'll be the first point of contact for our customers, handling inquiries, resolving issues, and ensuring their satisfaction. With Asticom, you'll have the chance to work in a dynamic and supportive environment, where your contributions are valued and your growth is encouraged.

As a Non-Voice Customer Service Representative at Asticom, you'll be responsible for managing customer interactions through various channels, including email, live chat, and social media. You'll need to be proficient in using tools like Zendesk, Intercom, and Slack to streamline your workflow and provide efficient support. This role is perfect for those who thrive in a fast-paced environment and are committed to delivering outstanding customer experiences.

In this role, you'll have the opportunity to work with a diverse range of customers, gaining valuable experience in the customer service industry. You'll be part of a team that is dedicated to continuous improvement and innovation, ensuring that you have the support and resources you need to succeed. Join Asticom and take the first step towards a rewarding career in customer service.

📋 Tanggung Jawab Pekerjaan

• Manage and respond to customer inquiries and issues through various channels, including email, live chat, and social media.
• Use CRM tools like Zendesk and Intercom to track and resolve customer issues efficiently.
• Collaborate with the sales and marketing teams to ensure a seamless customer experience.
• Monitor customer satisfaction metrics and provide feedback to improve service quality.
• Stay updated with industry trends and best practices in customer service.
• Provide training and support to new team members.
• Contribute to the development of customer service policies and procedures.
• Ensure compliance with company policies and regulations.

🎓 Kualifikasi & Syarat

• Minimum of 1 year of experience in customer service or a related field.
• Proficient in using CRM tools like Zendesk, Intercom, and Slack.
• Excellent communication and interpersonal skills.
• Strong problem-solving and analytical skills.
• Ability to work in a fast-paced and dynamic environment.
• Fluency in English and Bahasa Indonesia.
• Bachelor's degree in any field (preferred but not required).
• Certification in customer service or a related field is a plus.

🛠️ Keahlian

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