Customer Support Specialist - Call Center Agent (Entry-Level Welcome)

Kickstart your career in customer service with Foundever, a global leader in outsourcing and customer experience solutions! We’re hiring Call Center Agents in Bali—no prior BPO experience required. Whether you’re a fresh graduate or looking for a career change, this is your chance to join a dynamic team that values your skills and growth. Based in Bali’s vibrant cities like Canggu, Ubud, and Denpasar, you’ll be part of a supportive environment where your performance matters.

As a Customer Support Specialist - Call Center Agent, you’ll handle inbound and outbound calls, providing exceptional customer service. Using tools like Zendesk and LiveChat, you’ll resolve queries efficiently while learning from experienced mentors. With competitive pay (PHP 35,000 - 50,000 per month) and opportunities for advancement, this role is perfect for those eager to build a career in customer service.

📋 Tanggung Jawab Pekerjaan

• Answer and resolve customer inquiries via phone, email, and chat, ensuring high satisfaction levels.
• Process and manage customer data using CRM systems like Salesforce.
• Collaborate with the support team to escalate complex issues and provide solutions.
• Document customer interactions and feedback to improve service quality.
• Adhere to company policies and service-level agreements (SLAs).
• Participate in team meetings and training sessions to enhance skills.
• Stay updated with industry trends and best practices in customer service.
• Contribute to a positive and inclusive team culture.

🎓 Kualifikasi & Syarat

• High school diploma or equivalent.
• Familiarity with basic computer skills and CRM software.
• Excellent communication skills in English (both written and spoken).
• Ability to work in a fast-paced environment and meet targets.
• Customer service experience is a plus but not required.
• Willingness to learn and adapt to new technologies and processes.
• Proactive and solution-oriented mindset.
• Ability to work well in a team and handle multiple tasks simultaneously.

🛠️ Keahlian

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