Customer Service Executive (Shift-Based)

Are you a passionate and dedicated professional looking to make a difference in customer service? CPG Facilities Management is seeking a Customer Service Executive (Shift-Based) to join our dynamic team in Badung, Bali. In this role, you will be the first point of contact for our clients, ensuring their needs are met with the highest level of professionalism and efficiency. Our company, a leader in facilities management, is committed to delivering exceptional service and we need someone who shares our passion for customer satisfaction.

As a Customer Service Executive, you will handle incoming calls, emails, and in-person inquiries, providing prompt and accurate responses. You will also be responsible for maintaining our customer database, tracking service requests, and ensuring that all customer interactions are documented and followed up on. This role offers a unique opportunity to work in a vibrant city like Badung, where you can make a tangible impact on our clients' experience.

📋 Tanggung Jawab Pekerjaan

• Handle incoming customer inquiries via phone, email, and in-person interactions, providing prompt and accurate responses.
• Maintain and update customer records in our CRM system, ensuring all information is up-to-date and accessible.
• Track and manage service requests, coordinating with internal teams to ensure timely resolution.
• Document all customer interactions, including complaints and feedback, and follow up to ensure customer satisfaction.
• Assist in the development and implementation of customer service policies and procedures.
• Provide exceptional customer service, going above and beyond to meet and exceed customer expectations.
• Collaborate with team members to ensure seamless communication and coordination.
• Participate in training and development programs to enhance your customer service skills and knowledge.

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience in customer service or a related field.
• Proficient in using CRM software such as Salesforce or HubSpot.
• Excellent communication skills, both written and verbal, in English and Bahasa Indonesia.
• Strong problem-solving skills and the ability to handle multiple tasks in a fast-paced environment.
• Ability to work well under pressure and meet tight deadlines.
• Bachelor's degree in Business Administration, Communications, or a related field.
• Certification in customer service or a related field is a plus.
• Ability to work flexible hours, including evenings and weekends, as this is a shift-based role.

🛠️ Keahlian

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